Frequently Asked Questions
A little less mystery
Everything you need to know before your next unboxing. Choose a topic below or tap a question to see the answer.
Choosing your box
How does a Treble J Darts mystery box work?
Choose your box and preferred dart weight, tell us which darts you already own. We use those details to hand select your mystery set. The exact set stays a surprise until you open your box.
What’s included in each box?
Contents depend on the box you choose. Some boxes are darts only; others include a flight setup, accessories or a player’s shirt. Check the product description for the exact contents, or compare our mystery boxes.
Can I choose my dart weight?
Yes. Select your preferred weight from the options available on the product page before adding your box to the basket. Available weights vary by box.
How do you avoid sending darts I already own?
Add the names of the darts you already own in the “Let us know which Darts you currently own!” field in your basket before checkout. Include the brand and model where possible so we can avoid duplicates. If you forget, email us with your order number as soon as possible.
Can I choose a particular player, brand or dart set?
The exact set is the mystery. A brand specific or player themed box follows the selection described on its product page, but you don’t choose the exact set, that’s the mystery!
Is the box guaranteed to be worth more than I pay?
Each box’s value is guaranteed to be worth more than what you pay,
Ordering & offers
Can I buy a mystery box as a gift?
Absolutely. Select the recipient’s preferred weight and tell us which darts they already own, if you know. Enter the address you want us to deliver to at checkout.
How do I get my subscriber discount?
Join the Treble J mailing list through the homepage signup form to receive 10% off your next order. The offer is for new and returning email subscribers, with one use per customer. Use your subscribed email address at checkout; it cannot be combined with other discounts.
Why isn’t my discount code working?
Check the spelling, use the same email address you subscribed with, and confirm your subscription if asked. The Discount code can be used once per customer and cannot be combined with another discount. If you still need help, contact us before completing your order.
Can I change my order or delivery address?
Email james@treblejdarts.co.uk with your order number and the change you need as soon as possible. We’ll check whether it can be made before dispatch. Changes cannot be guaranteed once an order is packed or on its way.
Delivery
When will my order be dispatched?
We usually dispatch within 1–3 business days.
How long does UK delivery take?
Our current shipping policy estimates 3–5 business days for UK delivery. Delivery times are estimates, and dispatch time is separate. See our shipping policy and the options shown at checkout.
Do you ship internationally?
International delivery is available to the destinations offered at checkout. Enter your address to see the available delivery options and charges. Times vary by destination and customs processing. Any applicable import duties, VAT or customs fees charged on arrival are the customer’s responsibility.
Will I receive tracking information?
Tracking information will be emailed once your order is dispatched. Check your inbox and junk folder for your dispatch confirmation.
What should I do if my parcel hasn’t arrived?
Check your tracking link for updates and any delivery instructions. If the parcel is overdue or tracking shows a problem, email us with your order number so we can help investigate.
Returns & support
Can I return my order?
Our current refund policy allows you to request a return within 30 days of receiving your order. Items should be unused, in the same condition you received them and in their original packaging, with proof of purchase. Email us before sending anything back. Read our refund policy for full details. This does not affect your statutory rights.
What if something is damaged, incorrect or missing?
Contact us as soon as you notice the problem. Include your order number, a description of the issue and clear photos where relevant so we can investigate and help put it right.
How can I contact Treble J Darts?
Email james@treblejdarts.co.uk or use our contact page. Include your order number if your question relates to an order. We aim to reply within 48 hours.